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London Underground Stations to be assessed for disabled access
London Underground, in partnership with Direct Enquiries, has commenced assessments of all of their 274 stations, as part of a commitment to improve access for customers. The assessments, conducted by Direct Enquiries (the Nationwide Access Register), are the first step in a campaign to make access details of London Underground more accurate, timely and widely available. This follows on from work to determine where actual improvements to access could and should be made. The assessments will provide London Underground with detailed reports on all public areas of the network, allowing them to understand the access routes and facilities available to people who have specific requirements. This includes disabled people, older and younger people, parents with pushchairs and people with luggage. Once the assessments have been completed, the information will be made available to the public through www.directenquiries.com, the TfL journey planner and paper-based customer information products. London Underground's, accessibility and inclusion manager, Chris Upfold said: "These assessments will have a huge benefit in the provision of information to our customers. Once completed, the service will allow customers to plan their journeys in far greater detail. This is about giving our customers the confidence to trust us in the information we provide. It is also part of our plans to make London Underground more accessible for the 2012 Olympics and Paralympics." Direct Enquiries', chief executive, Grant Kennedy "Communication of accurate information is the key to the success of any service, and none more so than public transport, where customer satisfaction relies on quality information. By assessing their stations, we are helping London Underground to achieve this whilst providing their customers with greater choice and wider travel options." www.tfl.gov.uk
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