Hi have you travelled through Heathrow Airport in the last 12 months?
Did you use the ‘Special Assistance’ service?
Were there any problems?
If so I’d like to hear them! On Wednesday 28th March I will be holding a customer forum near Heathrow, which will enable you, our customers to tell us of any issues you have had. This also represents an opportunity for us to show you the work that we continue to do to improve the service.
I am the Disability Traveller Advocate working for Omniserv at Heathrow Airport, we provide the Special Assistance service that allows passengers with a disability to be assisted while at the airport.
If you are interested in attending the forum please let me know as soon as possible. If you are not able to attend but would like your views known then please PM, email or ring me.
Nigel Brown, Disability Traveller Advocate, Omniserv Ltd