My last DLA award was for 5 years and I've been expecting the dreaded brown envelope and it's finally arrived. It's a letter telling me my DLA is ending and I have to ring them by 14 March if I want to continue and make a claim for PIP.
I will probably have a load of questions to ask but for now could someone please tell me what the telephone call involves as I hate talking to people on the phone. Is it just to gather basic information before sending out the claim form or will there be any probing questions into my personal/medical stuff and how my condition affects me? My main problems relate to mental health and I would prefer this to be explained properly on paper rather than get tongue tied and say the wrong things over the telephone. Thanks.