FOI response from today regarding call waiting times for calls to 0345 608 8545.
(Jobseeker’s Allowance, Income Support, Incapacity Benefit or Employment and Support Allowance).
For last Nov, Dec, Jan, & Feb.
Shortest- 1 second.
Longest- 2 hours, 5 mins, 38 seconds.
Can you imagine listening to Vivaldi for over 2 hours?