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Thread: Call waiting times, ESA.

  1. #1
    Senior Member nukecad's Avatar
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    Call waiting times, ESA.

    FOI response from today regarding call waiting times for calls to 0345 608 8545.
    (Jobseeker’s Allowance, Income Support, Incapacity Benefit or Employment and Support Allowance).
    For last Nov, Dec, Jan, & Feb.

    https://www.whatdotheyknow.com/reque...20Response.pdf

    Shortest- 1 second.
    Longest- 2 hours, 5 mins, 38 seconds.

    Can you imagine listening to Vivaldi for over 2 hours? Click image for larger version. 

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    Last edited by nukecad; 04-20-2017 at 09:19 PM.
    I'm intelligent enough to know that I don't know everything.
    But I'm good at searching for, and finding, stuff.

  2. #2
    Senior Member
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    Quote Originally Posted by nukecad View Post
    FOI response from today regarding call waiting times for calls to 0345 608 8545.
    (Jobseeker’s Allowance, Income Support, Incapacity Benefit or Employment and Support Allowance).
    For last Nov, Dec, Jan, & Feb.

    https://www.whatdotheyknow.com/reque...20Response.pdf

    Shortest- 1 second.
    Longest- 2 hours, 5 mins, 38 seconds.

    Can you imagine listening to Vivaldi for over 2 hours? Click image for larger version. 

Name:	boohoo.gif 
Views:	15 
Size:	1.8 KB 
ID:	1810Click image for larger version. 

Name:	banghead.gif 
Views:	16 
Size:	899 Bytes 
ID:	1809
    The call wait time starts from when a call is delivered to an agent queue so will not include any
    interactive voice response (IVR) or pre-queue messaging
    So we can add around 2 mins more to all calls then, And there is no way that i would wait/waste 1 hr of my life listening to that dreadfull sound, or run up my phone bill doing that never mind 2hrs

  3. #3
    Senior Member nukecad's Avatar
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    Maybe they were using this?
    http://www.youreable.com/forums/show...ighlight=weq4u

    I'm going to try it next time I have to ring them. (Hopefully though that won't be anytime soon).
    I'm intelligent enough to know that I don't know everything.
    But I'm good at searching for, and finding, stuff.

  4. #4
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    Nuke lol I actually searched that on Spotify and played it in my car haha surprised it's not a form of torture music used to integrate criminals

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