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Thread: Manchester Airport Accessibility Expo 2017 - Wed 22 November '17

  1. #1
    Senior Member Lighttouch's Avatar
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    Manchester Airport Accessibility Expo 2017 - Wed 22 November '17

    Manchester Airport will be hosting its first Airport Accessibility Expo on Wednesday 22nd November 2017 1000-1600 at the Runway Visitor Park.

    Attachment 1921

    The event will be held in the Concorde Hangar and will give an opportunity to learn about and experience the facilities and services available to customers with disabilities when travelling through Manchester Airport. Information will be available on:

    • Pre-Travel
    • Arriving at the Airport
    • Passenger Preparation and Security
    • PRM Assistance
    • UKBF
    • Disability Charity and Airlines
    • Getting around the airport with DisabledGo
    • Customer Experience and Insights
    • Immersive Interactive 270 Degree Airport Orientation
    • For this day only, Changing Place will be available

    Entry and Parking for this event is free of charge. Further information on the Runway Visitor Park including travel information can be found by clicking here.
    We hope you can join us. For event registration click here.

    Click image for larger version. 

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  2. #2
    Senior Member nukecad's Avatar
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    For this day only, Changing Place will be available
    Uh? Are they going to rip it out after the Expo?
    http://www.changing-places.org/the_c..._toilets_.aspx
    I'm intelligent enough to know that I don't know everything.
    But I'm good at searching for, and finding, stuff.


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  3. #3
    Senior Member beau's Avatar
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    That airport is rubbish at assistance. I travelled through there in July and was not impressed at all. Luckily I only use it once a year if I have no other option.

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    Senior Member Lighttouch's Avatar
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    Beau, I've used the wheelchair assistance many times at Manchester Airport and it works very well.

    You must ask the airline in advance of flying for it to work effectively.

    I'll be attending to find out more and see Concorde too as it's only 20 minutes away.

  5. #5
    Senior Member beau's Avatar
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    LT, I fly 5 or 6 times a year so I am no novice at it. I always book my assistance well in advance and Manchester is the only airport where I have problems. You are trying to teach your grandmother to suck eggs.
    In July they tried their best to put my walking frame through the scanner, it is obviously too big. I was sat in a wheelchair at the time and had to shout at them to stop, they were trying to force it through. Without that I am sunk and if they had carried on they would have broken it.
    That was after waiting for over an hour to get any assistance at all.
    I hate Manchester and if at all possible avoid using it to the point of paying more to go from elsewhere where I know the assistance is good.
    In fact I flew back from Faro just last Thursday from another airport and the assistance was spot on.
    Couldn't say that about Faro though, that was even more of a farce than Manchester.
    Last edited by beau; 11-18-2017 at 10:36 AM.

  6. #6
    Senior Member Lighttouch's Avatar
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    It sounds like a training issue. It'll be interesting to hear what they have to say. Your experience is vital to help them improve the service. They can only improve their procedures and good practice after listening to feedback from the user group i.e. disabled people.

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    Senior Member Fliss's Avatar
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    I've had dreadful experiences of Manchester Airport. It's not acceptable that someone who is totally independent is left with a non self propel chair and no cushion for a couple of hours. Literally needing to ask to be taken to the toilets. Let alone total lack of info about access and boarding plane, etc. Then there's the bit where they lose your footplate, ruin your holiday and few weeks when you return waiting for a new one as it's a specialist made to order chair. I have given Manchester airport a LOT of feedback, but nothing much has changed. I'm unable to attend on Wednesday, interesting I didn't even know about it despite a lot of communication with them. Maybe they don't want me there! I'm also close to the airport, but if I can face flying again I will fly from another airport. This will obviously mean a considerable journey rather than 15 mins in a taxi. That's how much I hate Manchester Airport.

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    Senior Member Lighttouch's Avatar
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    Pass on your bad experience to me and I will relay your feelings!

    As I said I've never flown with my own wheelchair and never with an electric lithium battery. I understand that the Lightdrive unit and Lithium battery need to be boxed up. Luckily I still have the original packing case for safe storage. My Quickie Xenon is foldable and light. If flying I'd take my Jay wheelchair gel seat cushion in the plane to ensure it arrives.

    I'd like to try a tripod to Tenerife or Jersey but I don't have a companion to go with. In the past I went on escorted holidays for single people via 'Solos' - a mainstream upmarket travel company that used scheduled flights like BA for far away holidays. Those were the days! https://www.solosholidays.co.uk/last...E&gclsrc=aw.ds

  9. #9
    Senior Member beau's Avatar
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    Quote Originally Posted by Fliss View Post
    I've had dreadful experiences of Manchester Airport. It's not acceptable that someone who is totally independent is left with a non self propel chair and no cushion for a couple of hours. Literally needing to ask to be taken to the toilets. Let alone total lack of info about access and boarding plane, etc. Then there's the bit where they lose your footplate, ruin your holiday and few weeks when you return waiting for a new one as it's a specialist made to order chair. I have given Manchester airport a LOT of feedback, but nothing much has changed. I'm unable to attend on Wednesday, interesting I didn't even know about it despite a lot of communication with them. Maybe they don't want me there! I'm also close to the airport, but if I can face flying again I will fly from another airport. This will obviously mean a considerable journey rather than 15 mins in a taxi. That's how much I hate Manchester Airport.
    Fliss, I always fly from East Midlands if possible, and their assistance is second to none. Spot on. I have flown from there 5 times this year, in fact the special assistance people always remember me, and only once from Manchester. That was in July when I had no other option to reach my chosen destination.
    I appreciate EMA would be expensive for you to reach but it is a smallish airport although it was/is being expanded.
    Couldn't tell you about Liverpool or Leeds Bradford but they may well be another option for you.
    In the main I always use Jet2 flights and Jet2 holidays if on a package. Plenty of leg room and the staff are lovely and when booking assistance through them has always been very good as well as being allocated a seat free of charge because of one's needs.

  10. #10
    Senior Member Lighttouch's Avatar
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    If you consider yourself to be disabled contact the airlines customer service desk and explain what help you need.

    I generally ask for wheelchair assistance from the check-in point.

    An assistant can wheel you through to passport control where non-disabled people will be asked to remove shoes and belts before inspection of them and hand luggage. As a wheelchair user they take you to one side and do a rapid check out - no belts or shoes are taken off.

    They'll take you to the gate number where you are to board. Ten minutes before the official boarding time the steward or stewardess will beckon all disabled
    passengers to go through the boarding tunnel to the aircraft fuselage opening. Disabled people generally sit near the exit and toilet area. You can get seats with extra legroom at no extra charge.

    NOTE - If you need assistance to get on the loo don't expect cabin crew to help as they are food handlers. The cabin crews are always mindful that you may need extra support - don't feel afraid to ask.

    When arriving at your destination you will be asked to remain in your seat until all passengers have got off. Then the airports wheelchair assistants appear to wheel you around the airport, see you through passport control and into a cab or onto a coach.

    I don't like surprises so I always confirm the arrangements on the day to make sure everyone is onboard. Never assume anything is my motto when travelling. I've been all over Europe, visited New York, Mauritius, Australia, Japan, Kenya in Africa to name but a few - never leave any travel arrangements to luck or you'll come unstuck in my opinion.
    Last edited by Lighttouch; 11-19-2017 at 04:15 PM.

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