Have a friend who has a small family automatic car through the motability scheme. He has had an operation to his knee and now finds it difficult to get into and out of the car easily etc. Doctors were saying that it will take around 6 months of treatment etc. Ideally he needs a car with high seating.
I have told him to ring the motability people and they will allow him to return the car and he can order another one. I believe that they will ask him to pay a 'fee' to changing the car. How much is the fee?
Am i correct in saying this?
Assume he orders a car and finds there is a waiting list would motability provide him a loan car till his car is delivered?