I'm with HSBC and they have recently introduced Security Keys.
These look like tiny calculators that give you a special code to enter when logging on.
However, due to my diability I find it painful to use them so i called customer services to ask for a Large Security key to be sent.
Their reply.. i'm sorry Sir but we don't have any Large Keys in stock until December.
Apparently they mis-calculated the number of people who may have needed these Larger devices.
They have said I can use telephone banking, but I asked how can they transfer the data from the telephone into my computer software that I've been happily using for years until now?
I asked how can they let something like this be launched when you are actively disciminating a proportion of your customers from using the service? No answer!
I think we'll be looking for a new company for our custom - including our mortgage.
I have made an official complaint to them under the DEA (Disability Equality Act) and also notified Watchdog