So today my wife gets a letter from the DWP saying they had looked at her case again following a recent change and increased her ESA by £1 per week. The letter is dated 22/12/2016.

I phoned the DWP and said in view of this letter and increase does this mean the face to face is now not required?

They said they had no record of any letter being issued and had absolutely no idea why the benefit had increased, they were clueless!!!!!! They did say that there records still showed that my wife's face to face in January was still required!!!!!!!

Unbelievably incompetent!!!!!!!!!!!!!!!!!!!!