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book2end
05-26-2015, 12:52 PM
My 93 year old Mum with bad arthritis cannot open the door of her new washing machine and the retailer will not help. Any ideas ?

carl30
05-26-2015, 01:12 PM
Did she buy the item in a store or online?
How long has it been since purchase?
How long since delivery?
Does the store offer any money back guarantee?

If possible, the ideal option would be to return the washing machine. Then take your mum to a store where she can attempt to open the machines in store.

If purchased online you have 14 days from the date of delivery.
Purchases in store aren't so generous as you had opportunity to inspect the good prior to delivery.

book2end
05-26-2015, 02:44 PM
Did she buy the item in a store or online?
How long has it been since purchase?
How long since delivery?
Does the store offer any money back guarantee?

If possible, the ideal option would be to return the washing machine. Then take your mum to a store where she can attempt to open the machines in store.

If purchased online you have 14 days from the date of delivery.
Purchases in store aren't so generous as you had opportunity to inspect the good prior to delivery.

The machine was purchased about two weeks ago. Not sure whether cash or card. It was installed by the retailer last Tuesday. End of last week they sent a man out who had no trouble opening the door himself but my mother cannot manage it. She had no problems with the old machine. Retailer says that it is her problem. She has purchased other white goods from them previously without problem.

nukecad
05-26-2015, 03:00 PM
New washing machine door catches are often very stiff, they get easier with use.

Try spraying the catch hinges, (outside top and bottom), and inside the hole where the actual latch hook is (inside the door) with WD40 and waggling the handle about ten or twenty times.
This will usually make it easier to operate.

If you don't have any WD40 just waggling the handle twnety or so times as if opening and closing it will often help free it up.

jt14972
06-29-2015, 09:04 AM
You can get special handles that you attach onto taps and small switches to make them easier to grip and turn. Maybe you could look for something similar that you would attach onto the washing machine?

reddivine
06-29-2015, 03:11 PM
at 93 she shd be able to get carer to come in do that and hang washing out.

Lighttouch
06-29-2015, 05:06 PM
Some washing machines may be able to detect when water is inside the drum and refuse to let the door open if there’s a problem draining the water or with the system responsible for checking water levels. However, most modern machines no longer have such a system due to cost cutting and / or because lower water levels have made them less necessary.
The first thing to check is – does the washing machine still have water inside?If there is obviously still water inside the machine then this is possibly the cause of the door not opening. Drain the machine and investigate why it isn’t emptying using this article washing machine won't drain water (http://www.whitegoodshelp.co.uk/washing-machine-wont-drain-water/)
Can’t see any water insideIf you can’t see any water inside then it may be caused by various faults listed below. Here’s a list of the most common causes of a jammed door –


On some machines if the pressure switch doesn’t reset to empty it keeps the door lock energized. If this is the case though, turning off the machine at the mains should allow the door lock to cool down and open after a few minutes.
The water hasn't pumped out properly (or a blockage in the pressure system is holding the pressure switch on) – but only if the washing machine has a pneumatic (air operated) door safety lock (a rubber hose connected to the door interlock and connected to a pressure chamber bottle on the tub – water forces air up this tube and locks the door) Washing machine won't empty water (http://www.whitegoodshelp.co.uk/washing-machine-wont-drain-water/) | Understand how a pneumatic door lock works (http://www.whitegoodshelp.co.uk/different-types-door-interlocks/)
The water has pumped out properly, but the pressure switch hasn’t reset due to a faulty pressure switch or blockage in the pressure system – or the water hasn’t pumped out properly and the pressure switch hasn’t reset because of the water inside. A faulty pressure switch, or blockage of gunge inside the pressure chamber bottle could also be trapping the air that's operating the door lock (if a pneumatic lock is fitted – not many have these days) See How does a washing machine door interlock work? (http://www.whitegoodshelp.co.uk/how-does-washing-machine-door-interlock-work/) for more details
The door interlock has just jammed
The door catch, handle, or some part of the door catch mechanism is broken and not opening the door
Pecker (a device that detects the motion of the drive belt fitted to many older Hotpoint washing machines which "pecks" at the belt when the door handle or button is operated) is broken or has fallen off

nukecad
06-30-2015, 02:59 AM
Pecker ...... is broken or has fallen off
Ooer missus.:rolleyes: