Page 1 of 2 12 LastLast
Results 1 to 10 of 14

Thread: Trying to book a coach holiday

  1. #1
    Senior Member
    Join Date
    Dec 2012
    Location
    Staffordshire
    Posts
    955

    Trying to book a coach holiday

    My partner and I decided that we would book a coach holiday for next year.

    We usually travel independently by train as neither of us drive, but the idea of local pick up, no lugging cases and some excursions while away sounded a good idea.

    I went on a well known travel company's site who specialise in coach holidays. We found a holiday that suited our needs. As I was going through the online booking form, it had a section for special requests/needs. One of the options, which was very important for me was, "request a room with a shower". As I am unable to manage a bath, (I have a wet room at home), I thought, brilliant.

    Just to be safe, I suggested my partner ring the company to clarify that a shower would be in the room. (The hotel info states, "most rooms have a shower, but some have baths".

    The woman my partner spoke to asked if I had a blue badge, I don't. As neither of us drive, I did not see the point of getting one. My partner explained this, to which the woman replied, " well, you will have to get a doctors letter to prove you need a shower then". I was gobsmacked!!

    I emailed their customer care department, outlining the situation, saying I needed a shower. I did not go into detail as I feel I should not have to. Today, I had a reply, asking again about a blue badge, despite telling them on the phone and in the email that I don't have one. It was the next bit that really got me though. Apparrently, "we have a problem with people saying they need these type of rooms when they don't". To be able to get a room with a shower, I need to send proof that I need it and they will then "be willing to discuss if they can accommodate my needs".

    This is a company that is willing to take £800 of our money for a 6 day holiday but will not guarantee to give me a room with a shower unless I "prove" to them that I am disabled. I am not willing to discuss with them why I need a shower, I feel they are being intrusive and it is surely against the Disability Discrimination Act?

    It would seem that even holiday companies are using DWP style interrogations to prove if people are disabled or not.

    Has anyone had problems like thisand if so, what did you do?
    What lies behind us and what lies before us are tiny matters compared to what lies within us.

  2. #2
    Senior Member
    Join Date
    Mar 2014
    Location
    Shropshire
    Posts
    1,467
    Well i wou;d not use that company again!! A blue badge can be applied for even if you can't drive (I can't) but decided to apply for when family and carers drive ME.
    A blue badge would NOT tell the stupid woman why you needed a shower! WHY on earth would you not say why you need a shower?
    I have phoned hotels up before and checked - "I have MS and cannot use a bath, I need a wetroom or a walk in shower". Usually that has been okay, and I've NEVER been asked to "prove it".
    If you can, I'd go to another hotel and get your money back. Tell them (a) blue badge or not, you are disabled, (b) blue badge does not refer to your needing a shower.
    I don't know where your going but most holiday inns, premier inns and many chain hotels have disabled access rooms without the interrogation.

  3. #3
    Senior Member
    Join Date
    Dec 2012
    Location
    Staffordshire
    Posts
    955
    Thanks for the reply red.

    I have emailed the company back, explaining I am on enhanced rates of care and mobility for PIP and also support group ESA. I have told them that due to my mobility issues, I am unable to use a bath. I really do not see why I should have to explain my private health matters to a holiday company, unless it is for a legal requirement such as insurance. Also, they state, that even if proof is provided, they will not guarantee a room with a shower. I have also informed them that they could be breaching the DDA as that states that a company must make "reasonable adjustments for disabled people" and if not, they must provide a reasonable explanation as to why they cannot.

    We usually travel independently using the train but that is getting a bit too much for us. This is why we decided on a coach holiday. Like you, we have always contacted the accommodation direct and checked that they have ground floor rooms or a lift and that the room has a shower. We usually choose smaller hotels or guest houses and never have a problem. In fact, it seems the smaller businesses will do all in their power to accommodate us.

    I am aware that premier inn etc have disabled access but like I say, we wanted a holiday with no extra hassle such as hauling our luggage, changing trains etc.

    I think I have now found another company that would be able to accommodate us, so hopefully we will get sorted.
    What lies behind us and what lies before us are tiny matters compared to what lies within us.

  4. #4
    Senior Member
    Join Date
    Mar 2014
    Location
    Shropshire
    Posts
    1,467
    good on yer! I hope the first company knows they LOST custom cuz of their snotty attitude!

  5. #5
    New Member bluebedouin's Avatar
    Join Date
    Oct 2016
    Location
    Northampton UK
    Posts
    16
    Make sure you post a review on Tripadvisor,Trustpilot etc.

  6. #6
    Senior Member
    Join Date
    Dec 2012
    Location
    Staffordshire
    Posts
    955
    Red, they most certainly do know as I have emailed them and posted on their Facebook page. I will also be writing to their head office.

    Bluebeduin, I often find it hard to find reviews specifically aimed at those of us with health and mobility issues. Thus, I always review on Tripadvisor. I think a lot of reviews do not include information for disabled people, especially reviews of smaller/independent hotels, guest houses etc. I like to think my reviews may help people who may not otherwise be able to find this sort of information.

    The good news is, our holiday is now booked with another coach tour company. It cost a little more, but we are getting an extra night, a premier room and the facilities I will need.

    Now I have to book our short break in February for my Birthday, but we are booking that with Premier Inn, so I know there will not be a problem.
    What lies behind us and what lies before us are tiny matters compared to what lies within us.

  7. #7
    Senior Member
    Join Date
    Mar 2014
    Location
    Shropshire
    Posts
    1,467
    I've come across these websites:
    https://www.accomable.com/about
    https://www.euansguide.com/
    http://disabilityhorizons.com/ (they have a travel part specifically)

    and there are others

  8. #8
    Not sure where in Staffs you are but a reliable & excellent company I have used many times is in Nottingham, with local pick-ups in Derby.
    We have had some fantastic holidays with them & will accommodate fold up wheelchairs too.

    http://www.skills.co.uk/
    Call me Mike.

  9. #9
    Senior Member CrippledLassie's Avatar
    Join Date
    Feb 2017
    Location
    Scotland
    Posts
    137
    That is terrible BB that you have to prove your disability! If you are on higher mobility for PIP then you'd automatically qualify for a blue badge but that doesn't mean you HAVE to have one.
    Sending a copy of your award letter/s should be more than enough evidence.

    I got a call once to ask if I was actually disabled. Apparently the hotel (think it was Premier Inn, Emerson's Green Near Bristol) had people using the disabled rooms when other more disabled customers needed them. I explained to her I was paralysed and wheelchair bound and she stopped me and said don't worry it's ok.
    Just call me Rasy

  10. #10
    When will holiday coaches become wheelchair accessable they seem to get away with it

Similar Threads

  1. New ESA claim- Work Coach?
    By GorgonLady in forum Benefits - help & advice on disability benefits, incapacity benefits, ESA and DLA
    Replies: 1
    Last Post: 09-22-2016, 11:47 AM
  2. PIP assessment book (no way is it a form)
    By Patsykelly in forum Benefits - help & advice on disability benefits, incapacity benefits, ESA and DLA
    Replies: 0
    Last Post: 01-30-2016, 09:36 AM
  3. interview with work coach
    By carl30 in forum Benefits - help & advice on disability benefits, incapacity benefits, ESA and DLA
    Replies: 1
    Last Post: 11-16-2014, 04:26 AM
  4. can anyone recommend a good book
    By acheron in forum News and general discussion
    Replies: 16
    Last Post: 06-12-2013, 03:19 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •