Hello

A relative has a disabled railcard that entitles both her and an adult companion to one third off most rail fares.

When I booked tickets earlier this week with South Western Rail, the discount was only given to the railcard user, not the carer. Yet, when I went via the National Rail website, the discount was given to both passengers.

To get the correct discount I had to rebook the tickets through National Rail, and send the overpriced tickets back to South Western rail for a refund. So have paid out twice for this and have to wait up to 28 days for a refund.

Please be aware of this error on their website, and book via National Rail to get the discount you should be entitled to.

Best wishes