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Thread: Are HCP's the enemy ?

  1. #31
    Quote Originally Posted by stree View Post
    Trojan speaks like a typical failed applicant who refuses to examine their own part in the proceedings, commonly found in the "all rights but no reponsibilities " brigade.
    I took care to read thoroughly what was expected from me, what to expect from the assessor, treated the assessor with the same good manners respect and decency I would expect for myself and had no problem each time I went for assesment.
    I did not demand a recording, to see what was written on the computer or the finished report, or demand to know if the assessor was a trained and qualified practitioner, or in any way treat the assessor as an enemy.
    If you go in making war you can hardly expect courtesy and consideration back can you?
    So you think if you treat the assessor with respect they won't tell lies?
    I didn't demand anything and I treated my assessor with respect that didn't stop her lying through her teeth and ignoring evidence she put me from support group to 0 points and basically told me on the way out she had failed me which isn't her decision to make.
    The decision maker took one look at my evidence and the fact that I had had a paperbased assessment on my previous claim which I should have had on this claim as nothing has changed,he overruled the 0 points and kept me in support group so it doesn't matter how nice you are to the assessor if they are going to lie they are going to lie.

  2. #32
    I must agree with you,Toby.I have always been very polite and candid when answering all of the HCP's questions........and likewise,on both occasions i have had a f2f interview, the HCP who interviewed me lied about what happened at said interview.

  3. #33
    Let us imagine we are one of those HP's doing the assessments. Some may do it on their days of from other work, fair enough, many will have given up work in hospitals, some it may have just been the thought of more money, many will believe they are there and can help people in society what they need to help them. They are now relaint on the money they get to pay the mortgage and pay the bills. But taking into account, did the person they see in an individual appointment, meet the criteria, not whether they do or do not need help, but advise the DWP on the criteria and points they must assess on. Now, they are being told to do 4-5 assessments a day, ok they do not like words like targets, but shall we out it as an expectation.

    That gives them, if they are doing an 8 hour day, so that gives them 2-1.6 hours to complete the process, read the information, see the claimant, then write the report. So as David says, if you are able to write a concise and as short as possible answer the better, so yes that would make the process go smoothly, or as smoothly as possible, no argument from me there. However, they will see a wide range of claimants, with varying degree of needs and requirements, throughout the whole process, never mind the reason they applied in the first place.

    Now, if you are only applying due to one reason, that process may or should be relatively easy. Now, how often does that happen, not very I would imagine, as even one medical condition, when claiming for PIP, can have an effect on multiple activities.

    So I can imagine some peoples claims, may be taxing time wise on the HP. But, by not doing their jobs properly, they can and do put peoples lives at risk. Despite having people telling me for years; get this and that of the council, 'you have the right to them, get them to give you a bungalow etc. etc.' I only applied when it got to the point I needed the help. This is the point where I can understand, the frustration and yes anger that people feel.

    The HP, who wrote my report, lied through their teeth, but in my honest opinion, it went way beyond simple lies, it could quite easily be seen as fraud. The misrepresented what was said, and done in the medical/assessment (yes I know some don't like when you say medical). The HP commented on exercises, that were carried out on equipment, which was not there, I was told to stay in my wheelchair, the HP then claimed I had refused to carry out exercises whilst stood upright. That was my fourth appointment, along the way; it was claimed I was cancelling an appointment, which had already been cancelled by them, I was sent to the wrong location the DWP then claimed I did not provide good reason, despite someone else finding the office and informing them why I could not make it, a HP who tried to bully me into doing something walked out when I commented on their behaviour. Then to cap it all information in the first three pages on my submission, which showed the HP lied about my conditions, was overlooked by the DM.

    So am I upset about my level of first award, darn right I am, standard for Daily Living and Mobility. Yes I did put in for a MR and never even got a response, just like the no response I got to complaints and requests for information. Indeed, I nearly ended up being one of those people Trojan speaks about as I was pushed to the verge of suicide, the only reason I did not take it further previously is because I could not cope.

    But the HP's are put under pressure to pump out reports, regardless of the impact. One HP on Victorias' show reported how a report they had written on a person with learning difficulties was sent back by an auditor and they were told to reduce the points. I have spoken to staff from the assessors and they are told to rush the claimant, tell people with them, including appointees to be quiet, I have heard them speak to someone escorting a person with a brain injury, saying; 'so does that stop them using stairs?', not in a polite manner either, being quite sarcastic. But the thing is, some people cannot be so eloquent, some peoples cases are not convienently simple, or help them get their reports pushed out bonus.

    Sorry bit of a ramble, but very upsetting topic for me, yet can still see both sides, and yes there are still some good HP's out there, people I know have seen them.

  4. #34
    Quote Originally Posted by mzmps View Post
    Let us imagine we are one of those HP's doing the assessments. Some may do it on their days of from other work, fair enough, many will have given up work in hospitals, some it may have just been the thought of more money, many will believe they are there and can help people in society what they need to help them. They are now relaint on the money they get to pay the mortgage and pay the bills. But taking into account, did the person they see in an individual appointment, meet the criteria, not whether they do or do not need help, but advise the DWP on the criteria and points they must assess on. Now, they are being told to do 4-5 assessments a day, ok they do not like words like targets, but shall we out it as an expectation.

    That gives them, if they are doing an 8 hour day, so that gives them 2-1.6 hours to complete the process, read the information, see the claimant, then write the report. So as David says, if you are able to write a concise and as short as possible answer the better, so yes that would make the process go smoothly, or as smoothly as possible, no argument from me there. However, they will see a wide range of claimants, with varying degree of needs and requirements, throughout the whole process, never mind the reason they applied in the first place.

    Now, if you are only applying due to one reason, that process may or should be relatively easy. Now, how often does that happen, not very I would imagine, as even one medical condition, when claiming for PIP, can have an effect on multiple activities.

    So I can imagine some peoples claims, may be taxing time wise on the HP. But, by not doing their jobs properly, they can and do put peoples lives at risk. Despite having people telling me for years; get this and that of the council, 'you have the right to them, get them to give you a bungalow etc. etc.' I only applied when it got to the point I needed the help. This is the point where I can understand, the frustration and yes anger that people feel.

    The HP, who wrote my report, lied through their teeth, but in my honest opinion, it went way beyond simple lies, it could quite easily be seen as fraud. The misrepresented what was said, and done in the medical/assessment (yes I know some don't like when you say medical). The HP commented on exercises, that were carried out on equipment, which was not there, I was told to stay in my wheelchair, the HP then claimed I had refused to carry out exercises whilst stood upright. That was my fourth appointment, along the way; it was claimed I was cancelling an appointment, which had already been cancelled by them, I was sent to the wrong location the DWP then claimed I did not provide good reason, despite someone else finding the office and informing them why I could not make it, a HP who tried to bully me into doing something walked out when I commented on their behaviour. Then to cap it all information in the first three pages on my submission, which showed the HP lied about my conditions, was overlooked by the DM.

    So am I upset about my level of first award, darn right I am, standard for Daily Living and Mobility. Yes I did put in for a MR and never even got a response, just like the no response I got to complaints and requests for information. Indeed, I nearly ended up being one of those people Trojan speaks about as I was pushed to the verge of suicide, the only reason I did not take it further previously is because I could not cope.

    But the HP's are put under pressure to pump out reports, regardless of the impact. One HP on Victorias' show reported how a report they had written on a person with learning difficulties was sent back by an auditor and they were told to reduce the points. I have spoken to staff from the assessors and they are told to rush the claimant, tell people with them, including appointees to be quiet, I have heard them speak to someone escorting a person with a brain injury, saying; 'so does that stop them using stairs?', not in a polite manner either, being quite sarcastic. But the thing is, some people cannot be so eloquent, some peoples cases are not convienently simple, or help them get their reports pushed out bonus.

    Sorry bit of a ramble, but very upsetting topic for me, yet can still see both sides, and yes there are still some good HP's out there, people I know have seen them.
    I know there are good and bad hcp's the first hcp I got was brilliant i got a paperbased assessment I didn't send any medical evidence and I didn't even need to wait the 13 weeks I got my award after 10 weeks because I met a support group descriptor.
    I don't even need to be questioned on wether I can do do work related activity or not because I have evidence from the work programme that it was work related activity that caused me to have a meltdown and get put into the support group in the first place yet my second hcp lied and said their was no evidence that I can't do work related activity said my assessment had been pretty unremarkable and failed me on everything to do with my condition,the decision maker put me under reg35 this time.
    So 2 very different claims for me.
    Last edited by Toby123; 03-08-2018 at 01:31 AM.

  5. #35
    I got on very well with the assessor who I saw, we even shared a few laughs. Then when I received the report I was incredulous. I made a complaint and it was upheld and the DWP placed me in support group, I think more to not let me anywhere near the tribunal than for any other reason. I secretly recorded my assessment and to read the report and listen to the recording exposes just how much SOME of them lie and make things up. One thing I will say is that IAS upheld the complaint and seemed to be fair in doing so, the complaint response was scathing about their assessor.

  6. #36
    I've had similar experiences with my last 2 PIP assessments.

    First one was a complete fabrication from start to finish and saw me completely loose my mobility award after almost 10 years on high rate DLA.

    Last year they gave me a home visit and it seemed to go a lot better, the HCP was very nice. As I was having a very bad week I spent all of the assessment seated, the HCP still wrote she'd seen me walk 30m to the car!, but at least this time I was awarded low rate PIP mobility.

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