What a farce, there is no way on this earth that he could ever manage this on his own, God knows how he'll manage when I'm not here.
Fill in the online application, no problem until "Do you live alone"? No he doesn't but the next question only asks how many children under 19 live with him, answer 0 but no way to enter that I live with him so according to their system he lives alone!.
No way to put in that I'm his appointee or any other relevant information.
Almost 4hrs to get through to the "helpline" to be told "don't worry about it"
Next verify your identity digitally online, Experian and another service failed to verify him, finally managed using the Post Office but to do that you have to install an app on your mobile, scan a passport or other ID, send a selfie and give bank card details!.
Next get a phone call to say he has to attend an interview at the Jobcentre despite me explaining (when I managed to get through on the phone) that he hasn't been out of the house for almost 6 years and they said they'd post out his special security number to me.
Another phone call this morning,
" Am I his appointee?" Yes, "Have I got proof?" No it was done 15 years ago but it's on your system every time I've rang up previously so go look there.
"Have I got a photo ID for him and a bank card for his (joint) bank account?" Yes, you have a copy already as we completed the Gov. digital ID verification
"Can you send him down to the Jobcentre with them so we can give him his number?" No, you said you would post it out and (yet again) he hasn't been out for over 6 years.
"Can I bring them down?" Verified where the Jobcentre is and said No, "Why not" because the nearest disabled parking is over 200m away and it's a steep bank up to the office, I can't manage it.
So now (unless it changes again) someone else is going to ring me to do a home visit (not to assess him) just to get his ID and bank details that they already have and have been using for 15 years!!!.
As I said I have no idea how he's ever going to be able to do this when I'm not here for him, worried for him doesn't even come close![]()