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Thread: Design Student - Wheelchair Accessible Design Ideas

  1. #1

    Design Student - Wheelchair Accessible Design Ideas

    Hi, I am a design student in a course about Human Factors and Inclusive Design. I am working on a project to redesign self-checkout machines at grocery stores to make them more inclusive for people in wheelchairs and those with mobility issues. I am hoping to learn about the issues people struggle with most when using the machines or why people do not use them. Is the height or distance away from the screen an issue? Would it be helpful if the screen was adjustable or moveable? Are the messages on the screen clear? I would really appreciate any feedback, comments, or suggestions. Thank you for your time!

  2. #2
    Hi design student. I see people are not rushing to give their ideas, so I will give it a go. I am using the self checkout machines, the main problem with them (re accessibility) is the distance from your head to the screen compared to a standing adult. You could have a go yourself, most of these shops offer wheelchairs - you could borrow one for a few minutes to try this yourself. Your feet are in your way making you further away from your screen. You would have to lean forward to reach it. I am not sure what design changes would be required to address both types of customers, standing ones and seated ones. Maybe have one of the checkouts design specifically for wheelchair users?
    Also there is the social aspect to consider. Some of the wheelchair users are keen on having a word with the shop assistant (I guess)?

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