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Thread: Change of circumstances

  1. #1
    New Member
    Join Date
    Nov 2019
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    1

    Change of circumstances

    I need advice as my health circumstances have changed considerably in the last nine months ,I only changed my car in march this year as I need a bigger boot for my wheelchair, I'm no longer able to self propel myself in my wheelchair due to the weakness in my left arm ,my dad has brought me a mobility scooter to help me get about on sort distance . Would I be able to get a bigger vehicle with a ramp so my electric scooter can travel with me

  2. #2
    Senior Member
    Join Date
    Jun 2014
    Location
    South Yorkshire
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    115
    Quote Originally Posted by Hep1971 View Post
    I need advice as my health circumstances have changed considerably in the last nine months ,I only changed my car in march this year as I need a bigger boot for my wheelchair, I'm no longer able to self propel myself in my wheelchair due to the weakness in my left arm ,my dad has brought me a mobility scooter to help me get about on sort distance . Would I be able to get a bigger vehicle with a ramp so my electric scooter can travel with me
    In a word, yes. But be aware you will lose any payments you have made for upgrades. Also you are only allowed so many early terminations before you risk being kicked off the scheme. You need to contact Customer Services team on 0300 456 4566 and inform them that your health circumstances have changed.

    If things change

    Lots of our customers experience changes in their condition, both improvements and deterioration, which can mean that your mobility requirements change during the course of your lease. You have agreed to lease your Motability Scheme car for the full length of the agreement, however, we understand that sometimes things change and, if that's the case, we will try to support you as much as possible.

    Reasons for ending your agreement


    If there is a valid reason for cancelling your agreement, for example, if your mobility needs have changed and the car is no longer suitable, please call our Customer Services team on 0300 456 4566 . If you do cancel, there will be an administration fee to cover our costs. Once you have returned your vehicle any Advance Payment you have paid may be refunded to you on a pro-rata basis. You may also be eligible for a pro-rata Good Condition Bonus payment. Please contact us as soon as possible to discuss your needs. If however, we cancel your agreement because you have failed to comply with the terms and conditions of your agreement , no refunds will be made to you, and you will be charged an administration fee.

    Please be aware that your eligibility for the Motability Scheme may be affected if you cancel your agreement more than three times in any seven year period. Our priority is to make sure you make the right choice first time; all our dealers have trained Motability Scheme specialists on hand to discuss customers' needs and preferences, and are there to help you select the right vehicle.

    I hope the above helps you.

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