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Thread: Pip Renewal and Odd Capita Phone Message

  1. #1

    Pip Renewal and Odd Capita Phone Message

    Hi all. I sent back my PIP review forms in February. Never heard anything further at the time but assumed I was on hold as my payments were still coming in. Finally, early July I received the standard DWP text of We've Received Your etc. Then on Monday I received a DWP letter dated last week saying my PIP (due to end next month) would be extended until February due to Corona. Although it had the usual clause of "Unless we can complete the review before then" so I knew it was effectively meaningless.
    But I didn't realise quite how meaningless until I checked my mobile voicemail this afternoon. I rarely go anywhere near my mobile phone and that is the number DWP have for me. I found an odd message from Capita asking me to phone them back. I initially just ignored it as a spam call as I have no idea who Capita is. And then I googled them and realised.
    All the message says (in a heavy Northern Irish accent) is to call them back and this is a "prepper" message. At least, it sounds like the guy leaving the message calls it a "prepper". It's hard to make out and it's a strange word to use.
    What makes it even stranger is I live in Scotland where Capita don't do PIP reassessments. Unless this has changed recently. I am obviously now expecting a letter about a phone assessment to arrive any day. It had better be at least 7 days notice. I'm certainly not calling Capita. I thought they weren't even supposed to leave messages (it sounds like an average phone jockey).
    Anyway, any advice or thoughts gratefully received. Ta.

  2. #2
    Senior Member nukecad's Avatar
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    The letter is standard, they are extending any PIP awards that are due to end by six months at a time, and you get the extension letter about a month before your award is due to end.
    The extensions are supposed to continue six months at a time until they can do a reassessment.

    As for the phone call.
    It may be that the usual areas covered by the assessment companies have been temporarily changed due to covid?
    There again benefits have been devolved to Scotland on 1st April (and PIP will be changing to 'Disability benefits for Working Age People' as from next year) so maybe Capita are now doing Scotland?
    https://www.gov.scot/news/delivery-o...start-in-2020/

    "Prepper" may be Prepare? And may be your 7 days notice?
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  3. #3
    Thank you, nukecad. That is good deduction and may well be the case.
    I have to say, though, that I am not accepting a garbled phone message which at no point even mentions PIP and sounds like a Spam message from an insurance scam company as a 7 days notice. They can send me a letter or a text. Otherwise, forget it. Like I say, the only reason I know what it was to do with was because I googled Capita. Hardly good practice on their part, I would have thought.
    I've really had enough of dealing with these blasted companies.

  4. #4
    Senior Member nukecad's Avatar
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    Quote Originally Posted by Voc44 View Post
    I googled Capita. Hardly good practice on their part, I would have thought.
    Capita (or Atos, or Maximus/CHDA) and good practice = Roll on the floor laughing.
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  5. #5
    Senior Member nukecad's Avatar
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    I've just been reading that Capita were contracted to do some preliminary work in relation to the new Scottish 'Disability benefits for Working Age People'.

    But that was supposed to be for staff recruitment only, and not for carrying out any assessments themselves.
    Plus of course that's for the new benefit and not PIP.

    https://www.rightsnet.org.uk/?ACT=39...Oug&board_id=1

    Have you heard anything more Voc44?
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  6. #6
    I have just today. Received a letter from Capita dated 22 July (the day they left the phone message) saying I have a phone assessment at 8am on 10 August.
    The letter actually says that I should ring this number for England and Wales. Scotland isn't even mentioned in it. I can't help feeling the Scottish government may have something to say about that.
    Also says "Try to be in a quiet place with good signal and no background noise". Well, that effectively cancels out my home. Where would they suggest?
    It is utterly farcical and I see no way as to how a phone assessment can cover anything other than hitting targets. Speaking on the phone for an hour or more isn't something I do with friends or family let alone something like this. These blasted companies. A nuclear bomb could be going off and they'd still be expecting you to do an assessment.
    Thanks for getting back to me, nukecad.

  7. #7
    Senior Member nukecad's Avatar
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    There are now reports on rightsnet about Capita doing PIP telephone assessments in what are ostensibly ATOS/IAS areas.

    It seems that ATOS has sub-contracted Capita to do telephone assessments. (You couldn't make it up could you?).

    https://www.rightsnet.org.uk/forums/viewthread/16405/

    TBH I think I'd rather have Capita do it than ATOS.
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  8. #8
    Thanks for the info, nukecad. Good to know. I have to say, I'm not filled with confidence re Capita if they can't even alter a set letter to reflect the country where people are being assessed. Plus, I've now had two texts from them reminding me of my 8am assessment on Monday along with telling me to remember to bring my ID. So, I'll just wave my passport in the general direction of the phone, I guess. I also look back at the last report (by ATOS two years ago) and it's full of how I was "observed" during the assessment. How on earth do they guage observations over a phone? I had thought about changing the appointment time as at 8am I am REALLY not with it as I'm still doped up from medication I take before bed. But I've decided to go with it to get it over with and perhaps my "not being with it" will be a good thing. Who knows.
    Other than that, the fear is definitely starting to set in. If anyone has had a phone assessment and can offer any advice or wisdom as to how it goes then that would be most appreciated. Many thanks.

  9. #9
    Senior Member nukecad's Avatar
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    There are some blogs/posts about PIP telephone assessments over on B&W, I think Beau has linked to them?

    EDIT- Here are the links: https://www.youreable.com/forums/sho...ne-Assessments
    Last edited by nukecad; 08-08-20 at 11:36.
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  10. #10
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    I think I took one of those phone calls that Voc44 mentions. It came about 2 weeks after I had sent in my PIP form. It was Capita and in fact all the caller said was that Capita are doing phone assessments for PIP and were going to write to me withing the next two weeks giving me a date for a PIP assessment over the telephone. I duly received the letter around the beginning of the month with the assessment date - 19th August. The letter came from Darlington.

    I thought at the time that she had phoned to check because I have hearing difficulties mentioned in my form. The caller suggested that I put the assessment call on speaker phone because of my bad hearing. The letter gives me an option to use a BSL video calling service if I book it beforehand. (I suspect they will use my ability to take their call - either the heads-up call last month or the assessment call letter this month - without BSL, will be used as a reason to ignore my explanation of hearing difficulties. It would not be the first time the assessor ignores what I have put on my form.)

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