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Thread: Buying Online - New Rules

  1. #1
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    Buying Online - New Rules

    In addition to the thread regarding Buying Online I thought I should point out that the regulations are about to change.

    (I started a new thread so this info doesn't get lost).

    If you shop online or you bought from someone who came to your front door, then you need to know about the Consumer Contracts Regulations 2013 which come into force on 13 June 2014.

    Replacing the Distance Selling Regulations and Doorstep Selling Regulations, changes include extending the cancellation period in both situations to 14 calendar days.

    For the Key Facts, visit www.which.co.uk/consumercontractregulations or look in next months copy (July 2014) of Which magazine.

    Key Points (brief)
    - a description of goods or services, including length of commitment

    - total price of the goods or service, or the manner in which the price will be calculated if this can't be determined

    - cost of delivery and details of who pays for the goat of returning items

    - details of any right to cancel

    - information about the seller, address and phone number

    - compatability of digital content with hardware and other software
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  2. #2
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    The regulations can be found on legislation.gov.uk.

    This is the transposition of the most of the updated EU Directive (Directive 2011/83/EU) on consumer rights into UK law. The summary Paul linked to is helpful.

  3. #3
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    Good news it seems for consumer. Unless using ebay who can be law unto themselves.

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